Pro : It is getting worse

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Do what you do so well that they will want to see it again and bring their friends.”

This quote by Walt Disney, should resonate to all who interact with customers and wish to succeed.

From the outside looking in, business models with slogans such as “Have it your way” (Burger King) and “Expect more” (Wal-mart) you think would have great customer service models.

However, Burger King had an 11 percent customer satisfaction rating and Wal-mart scored even lower according to Consumer Reports.

This is not to pick on a select two businesses, think of the other times you have had a horrible customer service experience, perhaps it can even be recently.

When going through the financial aid office at City College, how long did you wait in line to speak to someone who did not even look at you through the window, only for them to refer you to somewhere else?

Some people have come to expect a horrible visit when visiting anything run by the government, however the low levels of customer service definitely don’t stop there.

High-end brands as well don’t seem to offer any better customer care then their lower competitors.

Going to an Apple store recently at Fashion Valley mall not only did I have an hour wait (even after making an appointment online the night before), but was greeted by a rude woman who made me feel as though I was cutting into her time.

Too often we let these bad experiences slip by, only to have the next person experience the same service.

Bad customer service is all around us and it is only going to escalate with the way we the people react to it.

Anyone that argues that customer service is still alive and well must be either working in a customer service job themselves, or haven’t traveled out of their homes for quite some time.

This is not promoting you be rude to the worker, however it’s their job to provide a service that results in a good experience.

If they say it isn’t their job, don’t you believe that workplace should find someone else who makes it their job?

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